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ANSWERS TO FREQUENTLY ASKED QUESTIONS |
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PAYMENT OPTIONS - Visa/MasterCard issued by a US Bank
- Visa/MasterCard Debit Cards (also called ATM Cards, Check Cards, or Bank Cards)
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CANCELLATIONS - Please notify us within 24 hours of placing your order if you wish to cancel.
- If you do not notify us within 24 hours of placing your order, and the order ships, you will be responsible for shipping charges.
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SHIPPING - Shipping is available by USPS, UPS, FedEx or DHL, and for outside the Continental US there's UPS Supply Chain Solutions, USPS Priority Mail International.
- Shipping is calculated by the weight of the products you ordered. Freight is displayed upon checkout, prior to completion of your order.
- For International shipping rates please contact us before you place your order so we can give you the correct shipping rate. 877-828-9077 or e-mail us at support@jaycohomeproducts.com
- For larger, oversized products, there will be additional shipping charges due to increased size & weight of the products.
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RETURN POLICY MERCHANDISE RETURNS - All or any products must be returned within 30 Days from date of purchase
- All returns require a Return Authorization Number
- Return Authorization Number can be obtained by calling or emailing Jayco Home Products.
- Clearly mark all returns with Return Authorization Number
- All returned merchandise must be in the original packaging and in new condition.
- Send returned merchandise via U.S. Postal Service or UPS Ground, and insure package, as we will not be liable for returns lost in shipping.
- Defective Merchandise will be handled on a case by case basis
- Return on non-defective merchandise will be subject to a 20% restocking fee.
MERCHANDISE DAMAGED BY CARRIER - Contact the freight company immediately
- Report any missing or damaged cartons
- If you notice concealed damage after the driver has left, keep all packaging and contact freight carrier immediately to inspect the damage and file a claim.
MANUFACTURERS DEFECTS - Contact us by email to obtain Return Authorization Number
- Your email must include your original order number, the item number of the defective merchandise, and a description of the defect.
- No packages will be accepted without a Return Authorization Number.
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Copyright© 2007 Jayco Home Products, All Rights Reserved |
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